They are always helpful with returns but, fair warning- be familiar with the stores policies on certain items before purchasing! Yes, folks, its a grown up store, but be mindful of certain vocabulary, as these guys play by the rules! They have a piercing studio below (certain piercings unavailable, last I knew. They run a little but on the pricier end but sometimes you can find a great piece for a very reasonable price. Ive always been very picky about my glass so I love to spend my time browsing.never once have any of them ever made me feel rushed. They always make you feel welcomed, assuming you are of age (they i.d first thing every time-No Peeking youngsters!) They somehow manage to find a way to balance giving you your space and helping you find what youre looking for. If they dont have something, they will round one up for you. They are always patient, knowledgeable and very helpful. Kaleidoscope has been one of my favorite stores in Springfield for smoking supplies/clothing/jewelry/incense/decorations and much more for years. The second guy made sure Id be coming to the store for a long time

So we had to go back inside and we got a different guy completely changed around my attitude he was so nice and we got a replacement ring without any hassle. We got back to the car and noticed that one was missing a jewel. I just left in a bad mood which is really odd for whenever I go to kaleidoscope. He was just kind of snappy the entire time. but the guy that came over just instantly took the paintings and asked us if we were ready to check out while we were looking at the rings. I had got some paintings first and then went to look at rings, found the rings I liked and then had to wait about 10 minutes for anybody to come over so I can try them on which isnt a big deal cause they were busy. I usually have such a fun time talking to the people behind the counters and asking about stuff but today I got the oddest experience. Go to this store for all my rings (easily 30).

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